Customer Testimonials
Although I didn’t buy the Atlas I was looking at, the customer service from Jonathon Redfearn was great and there was your normal haggling from people above him over the price (and it was a great trade price) but as I thought about my Atlas I’m going to keep it. But he also showed me more features on my car that I didn’t know about and he pointed out a piece of rubber under my hood that was missing so I will be going to the pair’s counter soon, and he said if I needed anything ...
Once again Kendall VW of Anchorage proves they are a consistent quality operation. We purchased our 4th New vehicle in the last 10 years from these folks. Cheers to the outstanding team that made it happen! Salesman: Eleazar Torino Sales Mgr: Anthony Manacio Finance Mgr: Mike Polak Today in this age of uncertainty my wife and I are truly grateful that we can return over the years to experience being treated with the highest regard and care by these truly professional team players. Thank You Kendall VW!
We worked with Shane Simbre to purchase a Volkswagen Atlas. He was super upbeat and fun to work with! He was relentlessly positive and had us in and out in under two hours, which included the test drive and a trade-in. I felt like we got a fair deal, and everyone we interacted with were super professional and friendly!
I recently went to Kendall Volkswagen with my entire family looking for a new family car. We were greeted by Shane and taken care of at a 10 out of 10 level. Shane demonstrated the Kendall slogan of Simple, Fun and Easy. He addressed every question that we had with knowledgeable experience, ensured we had a streamlined evaluation for our trade-in, and worked hard to ensure our needs were met. Purchasing a car is a big investment and it is worth evaluating the decision with someone that knows the vehicles. I highly recommend Shane and Kendall Volkswagen for your next car buying ...
Gerald once again went out of his way to answer all of my questions, was very polite and courteous! Having this kind of convenience with my vehicle is very important, Im looking forward to upgrading in the next year as well. I would highly recommend talking with Austin, I feel safe that he will give me honest and reasonable options!! Thank you very much Kendall of Anchorage on Old Seward!!
Matt Carberry was amazing. Service is always top notch. No complaints. I won’t let anyone else work on my car. Thank you so much Kendall.
The sales person was helpful, friendly and knowledgeable. Max Boatwright made sure you were taken care of and happy with our purchase. Luis Mangandi, the finance manger over at Porsche location was very helpful made sure he did what he could to help get the best Interest rate. Luis also made sure he gave you all options to protect yourself and your vehicle. One thing that was very frustrating is I was told to be back there at 5PM on the 22nd to get a detail why I finished the remaining paperwork. Which you’d think it’d go in ...
My Audi was completed when they said actually a bit early. Folks were pleasant and friendly. The loaner car was very nice and got us interested in a Q5 in the future
service was very good, then I added on filter changes for air filter and cabin filter . They got on it right away. Car is running great. I do really dislike the 35.00 fee ( on top of everything else ) you charge for "shop supplies". REALLY?
Great service. Efficient and completed on time as promised. Price was less than originally quoted:) all communication was timely and clear on the next steps needed.
I have been with Kendall for the past 18 years. Excellent service as usual Was there for Diagnostic tests. Service rep very courteous and informative.
I like this dealership for service on my Porsche 911's and Boxster, but: The repair parts needed are almost never available so must be ordered, and quick delivery of the parts is often a problem. So repairs may take a week or more. FAST parts delivery from warehouses outside should be provided, and not at extra cost. I can get parts much faster at NAPA. Just saying.
Brought my Atlas in for service. Was provided a ride to work and the service took the estimated amount of time. I was provided a ride back to the dealership to pick up my car. Very helpful and friendly staff.
I had a great experience buying my used Audi from Kendall. Specifically, Craig Simmons in sales knew exactly what I wanted and put me in the perfect car. Mike Little in financing made that side painless. All in all, I will refer friends to Craig and Mike for the next car buying experience.
We had a great experience working with your Dealership, easy and friendly service , answered our question , made us feel welcomed . The facility was nice and clean.
I always get great service at Kendall. Part of the reason I’ve been a repeat car purchaser at Kendall Vw, AUDI, Porsche, is because I know I will be able to get my service done in a timely manner and done well!
Good and clean facility. Great people to work with. Fantastic cars. Bought an Audi not a VW although they are nice vehicles we did pick out of the Audi line up.
Everytime I have had any interaction with Kendall VW of Anchorage they have always had exceptional customer interaction, prompt service and convenience. I will most definitely be purchasing my next car with Austin at Kendall of Anchorage. Thank you for going above and beyond with your customer interaction and service!
Dealership has a very professional team. I have all my service performed on my vehicle by them. They always offer me the choice of transportation to and from the appointment, or the opportunity to stay in their waiting room. They regularly check on you if you wait and ensure you are informed of process, time left, and offer to make you more comfortable, with water , tea , coffee etc.
My overall experience since buying my car in March 2020, for what I was expecting to be a higher end dealership I have not been to impressed. I took my car in only after having it a few weeks b/c the check engine light came on and my trunk would not auto lift. I was told my engine light came on bc the gas lid was loose- so it came loose while driving bc i hadn't put gas in my car in about a week at that point. I was told by a service tech that my trunk doesn'...
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All team members seem to be happy and interested in providing the best service to meet the needs of their customers in a prompt and courteous manner.
First time dealing with Audi and have thus far had a great experience. Bought my wife a new Audi for her birthday. So far so good. Facility is clean, organized, neat and welcoming.
I brought my Audi Q5 in about 7:15 am. There were six other cars in line and it only took a few minutes to get processed. The service rep had everything ready and I told him I’d wait. Forty-five or so minutes later I was ready to go. Every time I come in it’s easy in/easy out!
Love the new facility. Easy entry for service. Friendly and helpful staff. Really appreciated the “touch less” intake and check out process and Jojo for unloading the summer tires from my wife’s pickup and loading the winter tires after the service.
Great Audi dealer And personnel. Danii and Fermin were phenomenal to work with. The start to finish process was professional and client centered. I also loved their cappuccino machine. Thank you..
It is always a pleasure to go to the dealership in Anchorage. The staff is friendly, knowledgable, efficient, and polite. The physical space is beautiful, and browsing while in the dealership is always a treat!
The team at Kendall Porsche- know their customers and neighbors by name! This is a compelling testimonial in these trying times—-I highly encourage you all to support our local economy and our community!
Had some issues with getting a grommet channel replaced on my 19 Golf R. The Volkswagen service manager went above and beyond, to make sure I was taken care of.
Really nice wish they would put a sticker on the windshield for the next oil change be nice when we can have coffee again it was a long Time sitting
Excellent service, car was picked up at my house and dropped back off, all within 1 day. That’s adding personal service in these trying times.
Cody and Mike were excellent to work with. Car was washed when I picked it up. Service Staff pulled the car up front for me.
They provide excellent service, so for service they get 5 stars. However, I was in a week earlier to look at a car and there was a salesman that didn’t seem to care at all. I liked the car but didn’t want to buy because of the salesman’s indifference.
Great friendly people with excellent customer service. Always going the extra mile to answer your questions or help out with any needs you might have.
This experience with the service department was with professional individuals. They provided excellent service and I will continue to use them again and again and again.
I was very pleased with Steve, JP and Luis. They made the whole buying experience very pleasant. Steve knew every details of the Atlas and took extra time to show all the features in the vehicle and how to set it up etc.. Thank you!
Mike always makes my visits very delightful and easy! Enjoy his kindness and exceptional customer service! He will always be 5 stars in my book!
I have always received such amazing service from Audi of anchorage. I had a scheduling issue with my appt, and was so thankful they were able to get me in for an oil change. While checking in the young man at the front desk saw that I also needed a recall to be preformed. He was able to get that all taken care of while I waited. I was checked on while waiting to make sure I didn’t need anything. Also to note, when my vehicle was done, the tech explained me that they used Clorox wipes in the ...
I was being prioritized and taken care of from start to finish. The staff was easy to talk to and the process of getting into the garage up until picking it up was fast. Overall excellent service!
The service was excellent (friendly and fast), but I still am upset at the couple of thousand dollars I have spent on electrical system problems on this car.
excellent sales and service staff , from beginning to end all was great , courteous people who go above and beyond all the time, will purchase and service there only from now on
Cody in service was so accommodating and reassuring when it came to a service call on my new Audi A3. I was given a beautiful A6 to drive while my A3 was being serviced. The communication was outstanding. I love this dealership! Thank you!
Our salesperson Stephen, was very good to deal with. He was helpful and not pushy as we have seen at other places. We would definitely go back if and when we need to find another car.
Ray Campos was very professional and friendly. We test drove 3 different vehicles to find the one most suitable. The meeting with the business office was very efficient and fast.
From the moment one walks in the door to the moment you depart with your auto, the team makes you feel valued and treasured as a customer - almost like family!
I really enjoy bringing my car to Kendall. The service is great, staff is knowledgeable and friendly. I had my car detailed and was very happy, the only thing I would change is that the smell of the interior cleaner was super strong.
I needed my annual oil changed and Cody was my service rep. He was very nice, friendly, efficient and professional!! I was really happy with the service and the car got washed. YAY!
As always Mike Nicholson has been an excellent customer service representative, very thorough and courteous. He has always great person to work with and very informative of my vehicle's needs.
Time and time again these guys provide excellent customer service. My issue is always resolved and my car returned to me clean. I can happily say from the time I purchase my car to any service needs I've had I am completely satisfied with the excellent service I have received. Highly recommended.
Well, actually, my experience is through Kendall Ford. Dawn in the service department was excellent. She made sure that my car was checked in quickly to go to wherever the Ceramic Pro was applied, gathered my new floor mats to be placed in the car upon return to Kendall Ford and promptly called me when it was done. My sells representative came over to say “hello” and the driver, Dave, was great. My Ford Escape Titanium looks terrific! Great job. Thanks
Very efficient and courteous service staff. Cory ensures that all of my service needs are met for my vehicle. I have never had a bad experience at Kendall Audi.
I love my Audi and this is the best service I have ever had. I also recommend Audi care, nothing like a service bill of $0.00 and a free shuttle ride.
Experience was great! Especially nice that a ride to the mall was provided during the wait! And so nice to have a cup of coffee while we waited.
I'm on my 3rd Audi, and among my total family- we probably have > 15! The Service at the dealership in Anchorage is fantastic. Cody is a great asset to this company!
I bought my second Audi last year because my experience with the first was awesome. I love the brand and the service at Kendall is great. It's easy to schedule and a quick turn-around time.
Kris Smith was my service provider and she is great. Very nice and helpful. Keep her around as she is an asset to your company.
This is the second time I've used Kendall Volkswagen to purchase a used car. The first was in 2015 when I bought my 2015 Rogue. This time I went in to look at a 2018 Nissan Rogue. Everything was great, I met with Daniel. He brought the vehicle inside so that we could check in out in the warmth of the building (it was 7 degrees outside). Took it for a test drive and it was perfect.
Best service staff , hands down! Whatever you need if it is scheduled maintenance or if it is something unique these gentlemen have you in excellent hands.
The gentleman who worked with me was excellent, he got me right in and updated me on the status of my car regularly. He was very professional and a credit to your company.
As always premium service From the great gentleman Mike and Cody in the service department. These guys are two of the reasons I love Audi!
I brought my car in for a 65,000 mile service and an extra key program. Drop off was easy, work was completed quickly and we picked up clean car. I would recommend them to anybody!
Yang was great to work with. He took the time to make sure we were taken care of and went the extra step. Our car was cleaner than when we dropped it off
The service was excellent. However it was Audi service I own a 2019 SQ5 not a Volkswagen. Somehow all the reviews surveys I receive are from Kendall Volkswagen and you have that I bought and own a Volkswagen. Please change. Thank you
They helped me understand exactly what I was getting into and overall made the process a breeze! If I ever need a new car this is the place I’ll go!
Great communication with a great service team. They diagnosed the issue with my car and got me back on the road again quickly! Thank You!
Due to our cold snap & me being out of state my battery froze. I had no question that Mike Nichols would expertly handle whatever needed to make it right.
The staff was so easy to deal with. They get a 10 star review. I have tried to submit this review 3 or 4 times. Whoever is working on your web page isn’t doing a great job. Should take a note from the service department which is excellent.
I had to bring my Audi A3 in for service on 12/23/19. I had a recall that needed to be taken care of . I also needed my brakes looked at. My experience was great. They have a great waiting area with coffee and pastries. I didn't have to wait long for a shuttle ride back home. Service was complete by the end of the day.
The process was effortless and we were treated extremely well. The car was completed earlier than expected. I wish all Kendall dealerships treated their customers like this.
We could not be more pleased with Mike. He even came in during his vacation to return our Audi. We appreciate the loaner car also.
After some trouble getting the RECALL SERVICE Date schedule, you got it done and your service department went above and beyond the call to help me out with this. Thank you.
I was pleased with the service I received at Audi service. They updated me throughout the day and the following day on the status of my car.
This is my second Audi Q5 and I always have great service at Kendall. Staff are helpful and I get a loaner car, which is really nice to have to get to work and run errands while the car is being serviced.
Scheduling an appointment was easy, the dealership reserved a car for me and the fix was timely and prompt. Great work, Great service, and pleasant proficient people to work with.
Definitely one of the best experiences I have had buying a car. First, my 2020 Q3 is amazing, I am so in love with this car. Second, the staff at Kendall were nothing short of spectacular! I had been emailing with them for a couple of weeks to find out information on the end of my current lease for my 2016 Q3. Their willingness to help me made me know that I definitely wanted to buy my next car from them. This was a great experience from start to finish.
Customer service was great. Not sure why it took 3 hours to do a simple oil change. Glad I decided no to sit and wait for the car.
JP exceeded my expectations in regards to customer service. He was patient and understanding during the entire process. Unfortunately most car dealerships can be pushy and it makes the buying experience so awkward. That was not the case with JP and the Volkswagen Dealership. They were all kind and laid back, yet always professional. I was extremely impressed and I will be sure to recommend JP to all of our friends searching for a new vehicle! Thank you JP!
Great service from Darlene, Johnny, and Greg. Had the tires changed and they even washed my care for me! Wonderful experience and a great job done!
Very pleasant atmosphere Always enjoy staff great attitude Service oil change was done quick No reason to go anywhere else Hope this a long term place to bring my golf R
My experience with Kendall Audi has been excellent with thorough service. They have gone out of their way to meet my needs in a timely manner,
1st oil change on my A6. Took a little longer then I thought it would. But glad it did. only dealership I've been to that washes your car before they turn it over to you. THanks'
Mike in the service department did a great job helping me when I took my car in for a recall. He made the process very efficient
Always treat me in a professional way. The waiting area is clean and comfortable. The maintenance services and inspections services are complete and accurate. Would recommend to family and friends.
I was greeted by Andrew. He was friendly, courteous, knowledgeable, and informative. I enjoyed working with him. I always get excellent service at Kendall Toyota!
From the moment we arrived we were taken care of & were updated during the process until the car was ready. And a quick check out, great service!!
As I drove my Porsche into the dealership stuck in 3rd gear, I was sweating the upcoming cost with this potential financial car killer. The team was nice and got my vehicle in right-away. They gave me a loaner to get to my Dr. Appointment and in two days they called with a $180.00 bill and the fix was complete. A loose cable to the trip-tronic transmission had caused the issue. I know of other dealerships in town that would have said I needed a new transmission. Thank you for your honesty and care. James
When we arrived at the Kendall Toyota (not Volkswagen) dealership Hayden Kausal was there to greet us and guide our way through test drives of the 3 models of our interest and arrange the appraisal of our trade-in. When our decision was made he initiated the purchase process efficiently. When the time came we were ‘handed off’ to Anthony Manacio who handled the financials and add-ons of the transaction expertly as would be expected of a professional manager. Preparation of the vehicle for delivery needed an extra day’s time to complete and a loaner vehicle for us to drive home. ...
We drive up from Ninilchik to have our Audi serviced. The dealership is sensitive to this, always accommodates us, timewise and with a loaner, which is a great help and wonderful service. Mike and Cody are always helpful, responsive, just terrific to work with. Our car has never given us one bit of trouble or even hiccuped and we hope that's the case moving forward.
I bought my car here but continue to bring it here to have serviced because I trust the employees. I've asked for certain things to be done if necessary and more often than not they tell me it doesn't need to be done yet. So I don't feel like they perform services that you don't need, just to make a buck. My service adviser, Cody, is super helpful and always returns calls in a timely manner. He also makes sure that you're happy with your service before you leave.
It is a pleasure to receive great service. I was warmly greeted and was fully informed about cost and approximate time that my car would be ready.
This dealership is exceptional! From excellent and prompt service to a highly responsive and competent staff in all departments, including sales, service, parts, and administration! The staff is friendly, patient, and understanding. They aim to please their customers and in my case, they have gone out of their way to meet my needs.
The sales team went above and beyond to make this a very smooth and easy processes. I purchased a 2019 Audi SQ5 not a Volkswagen.
Daniil was the best salesman I've ever worked with. He was very accommodating, but not pushy or annoying. Everyone always makes sure that we are well taken care of every time we go in. It made the buying experience very low pressure and enjoyable.
First class service during recent visit to the Kendal Audi dealer. I had my brakes changed in my Q7 and snow tires put on. My car was cleaned before I picked it up. Very pleased! They always exceed my expectations.
From the moment I entered the dealership to the time I departed, the team made me feel appreciated and valued as a customer. Thank you team Porsche!
Overall, It was a good experience to purchase my first car with Volkswagen. Customer service is reliable and I appreciate that. Thank you for that.
Everyone is always so nice over there. They are informative, prompt, and the new building is wonderful. Appointment was easy to make and they had my car back before expected
Great job on installing my rock chip protection shield and my ceramic coating. Moreover, it was done on time at a reasonable price with great customer service!
Mike Nichols and his team will always get 5 stars. He takes excellent care of my car and I love my Audi A7. The best!!
The best service I have EVER received from a dealership! I had to drive down 6 hours from Fairbanks to get a recall done and felt like I walked into the dealership as a member of their family. Johnny was so great! He was accommodating, kind and efficient in processing my vehicle and getting me back on the road in a timely manner. Darleen, whom was able to get me in a rental for the short time period was also great and proving such personal customer service. Thank y’all so much! You made my day so worthwhile and I left ...
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