Cheyene was so easy to work with and she was very pleasant and not pushy! I love my "new" car!
I had a problem with my car and was able to take it back the next day and have the problem totally resolved with as little trouble as posable. Many thanks to Cheyene Thomas who went to great lengths to assure my satisfaction with the purchase of my Atlas. She makes car buying a pleasant endeavor.
Garrett Luchaco was our salesman and Fermin Vargas was our sales manager. They both represent the the highest level of customer service and went above and beyond! The team at Kendall VW were very professional and made the whole process easy. They work hard to ensure customer satisfaction and would definitely recommend this dealership to anyone looking to buy a vehicle.
***edit***Please read this in entirety to understand all what happenedPart1I did not have a good experience in the service department. The service writers did fine. It was the overall experience that I have issue with. I dropped off my vehicle at 8am with a pick up time of 4pm. All I was having done was an oil change and a tire patch. When I arrived at 4pm, my vehicle was not ready and had to wait around for another 30 mins while they figure out what to do. This made me late to pick up my child and incurred a $100 fine from the daycare facility. so all in all here is what happened. They had 8 hours to do an oil change (which takes about 20 mins) and couldn't get it done. And i had to pay a late fee because they failed at time management. Good luck with service like thatPart 2After my poor experience with the service department, the service manager called me the next day and apologized for the poor experience I had. He listed to my concerns and made the situation rite by me. the initial experience was bad, but the follow up customer service the manager showed was great. Thank you for making this rite.
Epic thanks and sincere praise to Austin, Cheyenne and Luiz for providing me "above and beyond" customer service before, during and after my VW Jetta purchase. I've never felt so welcomed, understood and taken care of throughout the whole process on such a professional level, within a dealership before. You're the very definition of genuine customer service, keep up the stellar work!
Lovely layout and got service immediately walking thru the doors. Look forward to more interactions at this location
Amazing Service. Took care of me from moment I walked it.
Fantastic service today. Ericka, Spencer, Alanis, and the store manager all worked to get me taken care of and the wobble in my tires worked out. They continue to impress me with their service. Keep up the great work!
I had an absolutely wonderful time at this location. This was my first car buying experience, and I couldn't have asked for a better group of people to help me! Everyone was sincere and very helpful, and I felt their priority was making sure I was comfortable with my purchase and comfortable with the whole experience. JP was our salesman, and he was awesome! Nick, the manager, is also very kind. Highly recommend this location for your car buying experience.
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