I wish I could give Kendall VW a 5 star rating but my first experience here was very disappointing: for a warranty repair, I drove in 700 miles, taking 3 days off from work, only to be told that the parts required for the repair were on back order, after having been told that the parts would be available during my wait in Anchorage. I was going to have to do the trip again at a later date.However, when the parts did arrive, I was contacted by Matt, the Parts Mgr, who had discussed my experience with Jeremy, the General Mgr, who okayed a satisfying restitution. Then the Service department took over with Johnny and the Service Mgr dedicating one of their best technicians for the day I was scheduled to return. That day, the repair was completed and I happily drove the 700 miles back home in my great-to-drive, well-running, well-serviced TDI Sportwagen. I will return to Kendall VW for service, would purchase a vehicle from them in the future, and would encourage others to do so.
Austin Betts was a forthcoming, honest salesman who respected my requests and interrogations. I am thorough and did not feel pressured or as a nuisance. I highly recommend his demeanor, approach, and salesmanship to all current and future customers.
Just recently bought a car for my wife here and had a great experience! Cheyene was super helpful and got us the deal we wanted. We were driving the car home in less than two hours. She followed up with us to make sure we had a great experience, it was a pleasure working with her!
When entering this facility it look so clean and nice. The staff was welcoming and very friendly. I had the opportunity to work with Ms. Cheyene Thomas, she was patient, friendly and worked with me every step of the way before I left out of state. She talked with me and got to know me and my situation to help me find the perfect vehicle. She is a go-getter and I love seeing women dominate.
My sales person Cheyenne was very accommodating to my needs and has a very satisfied customer. I will recommend them to anyone looking to purchase a vehicle.
Getting my car from Kendall was such an easy experience especially working with Cheyene Thomas. Although it took a few days to get everything together she made everything feel quick, easy and comfortable. She made sure the car was in close to perfect condition before I left the lot, which says a lot since I purchased a used vehicle. Thank you Cheyene and thank you Kendall Volkswagen!!
Ferman Vargas and JP Baquiran as well as Luis Mangandi were great at helping us decide what we needed for our vehicle. They were very friendly and courteous and thoughtful for our requests and made the decision making process alot easier. Thank you for your service! A+
I have to say after it was all said and done I had a great experience here. Thanks to Cheyene who helped me find the car I needed and wanted and thanks to Luis who help deal with the banks! I will say the bank ordeal was a mess but it was sorted out timely and professionally which I appreciate! Also got a great deal after it was all said and done! Would recommend if you are in the market for a new ride!
Everyone was friendly and professional! Johnny Lane, my service advisor, was very helpful and explained what was done to my car, thank you for a great experience!
Recently bought a 2014 Jetta and brought it in to have it looked over and get and oil change and alignment...They were awesome...not only did they provide a complimentary shuttle but because they didnt defined anything wrong they didnt charge me with the diagnostics and they fixed the one recall and did the oil change and because they couldn't fit the alignment in the same day they gave me an appointment with a discount! On top of everything I got complimentary car washes... beyond happy and greatful!
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